FREQUENTLY ASKED QUESTIONS
We are thrilled to welcome you to the Frequently Asked Questions (FAQ) page of EasyStay, your reliable partner in short-term rental management. We understand that you may have questions about our services, processes, and how we can help you maximize the potential of your rental property.
Please browse through the sections below to discover answers to frequently asked questions and learn more about how EasyStay can assist you in maximizing revenue with your short-term rental property. If you cannot find the answer you are looking for, please do not hesitate to contact our friendly and knowledgeable team for further assistance. We are here to support you every step of the way on your rental management journey.
What are your fees?
We charge a percentage of the monthly revenue generated by your property. The exact rate varies depending on the agreement we have with each property owner. Typically, our property management fees are around 20-25% of the monthly revenue after cleaning fees and platform fees. The specific percentage will be determined through discussion to ensure it aligns with the services provided and meets the property owner’s needs. Please contact us today to learn more.
What services do you offer?
At EasyStay, we offer a wide range of services to cater to the varied needs of our clients. Here are the services we provide: 1. Full-Service Short-Term Rental Management: We are experts in managing and optimizing short-term rentals for property owners. Our team takes care of everything from creating property listings, booking and checking in guests, to cleaning, maintenance, and communicating with guests throughout their stay. 2. Lawn Maintenance: We know how vital it is to have a neat and attractive outdoor space. Our professionals handle lawn mowing, trimming, edging, fertilization, and weed control, making sure your property’s landscaping is immaculate. 3. Pool Maintenance: We provide comprehensive pool maintenance services if your property has a pool. Our technicians perform regular cleaning, water balancing, equipment maintenance, and any required repairs, keeping your pool clean, safe, and inviting for guests. 4. Ongoing Property Maintenance: We offer ongoing maintenance services to deal with any repairs or issues that may occur. Whether it’s fixing plumbing or electrical problems, replacing broken appliances, or doing routine inspections, our team ensures your property is well-kept and in excellent condition. 5. Guest Vetting: We value the safety and security of your property and guests. Our rigorous vetting process includes background checks and verification to screen potential guests, reducing risks and maintaining a high standard of guest quality. 6. Guest Communications: We manage all guest communications on your behalf, providing prompt and professional responses to inquiries, booking requests, and any concerns or issues that may arise during a guest’s stay. We aim to provide outstanding customer service and ensure a positive guest experience. 7. Luxury Concierge Services: We go above and beyond to offer luxury concierge services, meeting our guests’ unique needs and preferences. From arranging transportation and booking local experiences to providing suggestions for dining, entertainment, and leisure activities, we strive to create memorable experiences for your guests. 8. Property Accounting & Forecasting: Our comprehensive property accounting services help you stay organized and informed about your property’s financial performance. We handle financial transactions, rental income tracking, expense management, and generate detailed reports, giving you complete visibility and peace of mind. At EasyStay, we are committed to providing excellent service and tailored solutions for property owners. Whether you need short-term rental management, property maintenance, guest services, or accounting assistance, we provide professional expertise and peace of mind.
How do you screen & and select guests for my properties?
At EasyStay, we use a comprehensive approach to screen and select guests for your property, ensuring its safety and security. Our screening process consists of: Screener Questions: We ask guests to answer a specific set of screener questions during the booking process. These questions help us collect important information about their reason for stay, group size, and any special needs or preferences they may have. This initial screening helps us detect any potential issues or concerns. Criminal Background Check: We perform a detailed criminal background check on each guest. This check helps us find out any criminal records that could endanger your property or other guests. It adds an extra level of security and ensures that only guests with a clean record are chosen. Sex Offender Check: Besides the criminal background check, we also do a sex offender check on each guest. This check helps us find out if any guest has a past as a registered sex offender, allowing us to make informed decisions about their suitability for your property. By combining these screening measures, EasyStay aims to reduce risks and uphold a high standard of guest quality. We value the safety and security of your property and strive to give you peace of mind throughout the guest selection process.
What kind of marketing and advertising do you do for my property?
At EasyStay, we use various marketing and advertising strategies to effectively promote your property. Our approach consists of the following: 1. Online Listing Optimization: We enhance your property listing on platforms like Airbnb, VRBO, and other suitable booking websites. We will regularly do A/B split testing on your property with your cover photo, photo order, and listing title. We then track your impressions, first page impressions, clicks, and bookings to determine which is most effective. We also use the most effective format for your listing description according to Airbnb SEO data. These approaches help EasyStay stand out as the best property management company in the area. 2. Social Media Promotion: We utilize social media platforms like Facebook and Instagram to generate awareness and interest in your property. Through focused campaigns, we reach out to potential guests and highlight your property’s distinctive features and benefits. 3. Digital Advertising: We execute targeted digital advertising campaigns to increase the reach of your property. This may involve paid search ads, display advertising, or re-marketing techniques to grab the attention of potential guests who are looking for accommodations in your area. 4. Content Marketing: We produce engaging and informative content about your property, the local area, and travel tips. This content is shared through blog posts, email newsletters, and other suitable channels to draw in and engage potential guests. 5. Channel Management: We oversee your property’s presence across multiple booking platforms and ensure consistent and accurate information across all channels. This strategy boosts exposure and ensures that your property reaches a wider audience. 6. Direct Booking Strategies: We apply strategies to promote direct bookings, such as offering special discounts or perks to guests who book directly through our website or contact our team. Our aim is to optimize the visibility and reach of your property, attract quality guests, and generate bookings. Through online enhancement, targeted advertising, and strategic marketing efforts, we maximize your property’s rental potential and overall success.